Dear Agent Insurance Company,
I'd like to take this opportunity to thank you for a job well done. My daughter and I were in an accident on a very busy highway. We were terribly shaken up. We had never been in an accident before so we weren't sure what to do. I called your local office first and the person who answered guided me to my next call. We were treated so well throughout the entire process. EVERY SINGLE PERSON I spoke to asked is everyone ok FIRST!! That meant so much to me. One person's response to that question was, as long as everyone's ok then everything else can be handled. He was absolutely correct!! Everything went so smoothly from towing our cars, to getting the car repaired, to getting our refund quickly to purchase another car.
I feel your insurance company made this accident as painless as possible. We appreciate your attention to details, your promptness, and most importantly for your compassion.
Sincerely,